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The following workflow has been designed in the DARPAN HDMS portal for raising tickets.

1. Sub Office and Head Office will login to https://cept.gov.in with the user ID and Password used for logging into MIS portal.


2. After login, the Sub Office/ Head Office to click on DARPAN link to raise the tickets on issues related to DARPAN ANDROID APPLICATION other than CBS, CSI, PLI, RPLI and IPPB. Issues related to CBS, CSI, PLI, RPLI to be raised in Service Desk.

3. Click on “Add Ticket” to raise new ticket
4. In the next screen, the subject and description of the issue to be entered.

5. Upon submitting, a complaint ID will be generated. This is to be noted for future reference.